Even customizations made from within Word by users expand and contract. In Word 2010, custom groups expand and contract just like built-in groups. In Word 2007, if a developer customized the Ribbon and created a custom group, it did not expand and contract. One of the cool things about the Ribbon is that it expands and contracts to reflect the window size.
She writes about PowerPoint, not Word, but the principles are the same. Echo Swinford has a good description of the bug. However: beware of the Big Bug that will delete all your customization efforts. What you cannot do is make any changes to a built-in group.
You can show or hide built-in tabs or built-in groups.You can add a new tab, add groups to the tab, and add controls to each group.In Word 2010, the user can customize the ribbon. That represented an enormous step backwards from the functionality we'd had since, oh, Word 95 or maybe even earlier. But there is no way for an ordinary user to make any changes to the Ribbon. A developer can customize the Ribbon by writing XML code. In Word 2007, there is no way for the user to customize the Ribbon.
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Why upgrade to Word 2010? Here are my main reasons. If you have Word 2007, I recommend moving to Word 2010. Word 2010 consolidated those changes, tamed down the worst of the graphic excesses of Word 2007, fixed lots of bugs and introduced a few new features. Word 2007 represented a huge change to the user interface and file structure, and minor changes to functionality. Versions of Microsoft Office, including Word, come in pairs. If you have Word 2007, and you can't move to Word 2010, at least make sure that Word 2007 is fully-patched with updates and service packs